Run data missing from export — older than 90 days?

I exported all our runs and a chunk of older records seem to be missing. Specifically anything from 2023 isn't in the export. We need this for an audit.

Hi Eleanor — that's expected behavior, unfortunately. On the Pro plan, run logs are retained for 90 days. Anything older has been hard-deleted from the platform and isn't recoverable. Today is April 11, 2024, so anything before about January 11 is gone.

For audit purposes going forward, I'd suggest one of: (1) upgrade to Enterprise which gives you 365 days of retention, or (2) run a scheduled export job to push your run data into your own storage on a regular cadence.

Wait, hard-deleted? There's truly nothing recoverable, even from backups?

Correct. Backups inherit the same retention policy as production data — once data ages out in production, the next backup cycle removes it from backups too. Within 35 days of production deletion, it's gone from everywhere. We can't recover it.

This is a deliberate design choice for compliance reasons (GDPR, etc.) — we don't want to be in a position of holding data longer than our policy says we will. I know it's frustrating in your case but it's a guarantee customers expect.

Understood. Disappointing but I get the reasoning. Let me talk to my team about Enterprise — we may need it just for the longer retention. Can you connect me with someone?

Looping in your account exec — they'll reach out today. Marking this ticket resolved on the data question; the upgrade conversation can continue separately.